Refund and Returns Policy
At HitHub, your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions below.
Eligibility for Returns
To qualify for a return:
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Items must be in the same condition as received, with all original packaging and any included accessories.
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For graded Pokémon cards, the PSA, BGS, Ace, or other grading case must be undamaged and untampered.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
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Custom or personalised products
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Gift cards
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Items marked as Final Sale at checkout
Refunds
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Once your return is received and inspected, we will notify you of the outcome.
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Approved refunds are processed within 5–7 business days.
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Refunds over £5 will be issued to your original payment method.
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Refunds of £5 or under will be issued as store credit, which can be used towards future purchases at HitHub.
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If you purchase multiple items and one or more are out of stock, the value of the unavailable items will be refunded as store credit.
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Store credit never expires and can be used at any time on future orders.
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Shipping costs are non-refundable unless the return is due to our error or a faulty item.
Exchanges
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a prompt replacement or refund.
Return Shipping
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Customers are responsible for return shipping unless the item is defective or incorrect.
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We strongly recommend using a tracked service, as we cannot be held responsible for lost or undelivered returns.
How to Start a Return
To begin a return, email us at sales@hithub.co.uk with your order number and reason for return. Our team will provide full instructions.
If you have any questions, please get in touch — we’re always happy to help.