Privacy Policy

Effective Date: 16/03/2025
Last Updated: 16/03/2025

Welcome to HitHub.co.uk (“Website”), operated by HitHub (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or purchase our products.

1. Information We Collect

1.1 Information You Provide

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via Stripe)

  • Contact details (e.g., phone number)

  • Account login details (if you create an account)

1.2 Information Collected Automatically

When you browse the Website, we may collect:

  • IP address

  • Browser type and version

  • Device type and settings

  • Pages visited and time spent on the site

  • Cookies and tracking data (see Section 6)

1.3 Third-Party Data Collection

We may also collect data via:

  • Stripe – for payment processing

  • eBay – if you purchase via our eBay listings

  • Google Analytics – to analyse website usage

2. How We Use Your Information

We may use your personal data to:

  • Process and fulfil orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve and optimise our Website and services

  • Personalise your shopping experience

  • Prevent fraud and protect security

  • Fulfil legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

  • Stripe (secure payment processing)

  • Shipping carriers (to deliver your order)

  • Third-party service providers (e.g. hosting, analytics, customer messaging)

  • Legal authorities if required by law

All third-party services used are GDPR-compliant.

4. Data Security

We take data security seriously, using:

  • SSL encryption for transactions

  • Secure payment gateways (e.g. Stripe)

  • Restricted access to personal data

While we strive to protect your data, no method of transmission is 100% secure. Please protect your login credentials.

5. Your Rights (GDPR – UK/EU)

If you’re located in the UK or EU, you have the right to:

  • Access the data we hold about you

  • Correct any inaccurate details

  • Delete your data (where legally permitted)

  • Object to processing under certain conditions

  • Port your data to another provider

To exercise your rights, email us at [Insert Contact Email].

6. Cookies and Tracking

We use cookies to:

  • Improve functionality and user experience

  • Measure website performance

  • Deliver relevant product suggestions

You can manage cookie settings in your browser preferences.

7. Data Retention

We keep your data only as long as needed to:

  • Process orders

  • Provide customer service

  • Fulfil legal, tax, or regulatory obligations

Data is securely deleted or anonymised when no longer required.

8. Third-Party Links

Our Website may link to third-party sites (e.g., eBay, Stripe). We are not responsible for their privacy policies. Please review those sites separately.

9. Children’s Privacy

Our services are not intended for users under 13. If we learn we’ve collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the new effective date.

11. Contact Us

For questions about this policy or your data:
📧 Email: sales@hithub.co.uk
📍 Address: Hemel Hempstead, UK

Messaging Terms & Conditions – HitHub

HitHub | 13 Jocketts Hill, Chaulden, Hemel Hempstead, Hertfordshire, GB HP1 2JT

General

By opting into messaging, you consent to receive automated marketing and informational SMS messages from HitHub at the mobile number you provide. Message frequency may vary. Consent is not a condition of purchase.

Message Delivery

Messages may be sent via automated systems. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Cancellation

To unsubscribe, reply STOP to any message or follow the included link (if applicable). You will receive a final confirmation message, and no further texts will be sent unless you re-enrol.

Help & Support

For help, email sales@hithub.co.uk or text “HELP” to 07749 783207. You may also find unsubscribe instructions in the links within our messages.

Number Transfers

If you change or transfer your mobile number, you must notify us or reply “STOP” from your original number to avoid continued messaging.

Privacy

For more on how we handle your data, view our Privacy Policy at https://hithub.co.uk/privacy-policy.

Changes to Messaging Terms

We reserve the right to modify or discontinue our messaging service at any time. Continued participation after updates constitutes acceptance of the new terms.