How to request deletion
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Submit the form on our Contact page or email privacy@hithub.co.uk from the email address linked to your HitHub account.
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Tell us whether you want:
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Delete my entire account and personal data, or
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Delete specific data (e.g., marketing preferences, saved addresses, saved payment methods).
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We’ll confirm your request and complete it within 30 days (usually much sooner).
What will be deleted
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Account profile data (name, email, phone), saved addresses, wishlists, saved payment tokens (we never store full card numbers).
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Marketing data (email subscriptions, analytics identifiers tied to your profile).
What we may retain and why
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Order and transaction records required for tax, accounting, fraud prevention, or legal obligations.
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In the UK, we typically retain invoice data for up to 6 years (HMRC requirement). After the retention period, records are securely deleted/anonymised.
Encryption & security
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All data is encrypted in transit (HTTPS/TLS). Payment processing is handled by PCI-compliant providers (e.g., Stripe, Google Pay).
Questions?
Contact privacy@hithub.co.uk and we’ll help.
