How to request deletion

  1. Submit the form on our Contact page or email privacy@hithub.co.uk from the email address linked to your HitHub account.

  2. Tell us whether you want:

    • Delete my entire account and personal data, or

    • Delete specific data (e.g., marketing preferences, saved addresses, saved payment methods).

  3. We’ll confirm your request and complete it within 30 days (usually much sooner).

What will be deleted

  • Account profile data (name, email, phone), saved addresses, wishlists, saved payment tokens (we never store full card numbers).

  • Marketing data (email subscriptions, analytics identifiers tied to your profile).

What we may retain and why

  • Order and transaction records required for tax, accounting, fraud prevention, or legal obligations.

  • In the UK, we typically retain invoice data for up to 6 years (HMRC requirement). After the retention period, records are securely deleted/anonymised.

Encryption & security

  • All data is encrypted in transit (HTTPS/TLS). Payment processing is handled by PCI-compliant providers (e.g., Stripe, Google Pay).

Questions?
Contact privacy@hithub.co.uk and we’ll help.